Our "no hassle return policy" allows you to shop with total confidence. If your items are not 100% Perfect for you for any reason, please send them back! We want you to be happy with every order and to shop with us again and again.
Full refund or exchange on any purchased item(s):
Easy Return: To send back an item, simply mail it back to us with a note, writing it on your receipt would be ideal, letting us know what you would like us to do (refund, exchange** for something else). We will send you a confirmation when we process your return.
Our warehouse address for returns or exchanges is:
The Flying Alpaca
Newtown east, Kilkee co. Clare V15 D761, Ireland
Please note that the return of the order is at your own cost.
Please allow two weeks for refund processing. We will send confirmation when we process your return.
Our offer is good on any unworn clothing item (trying it on is of course fine). Please return within 14 days.
If you cancel this contract, we will reimburse to you all payments received from you, except the costs of delivery
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Why such a promise? Simple, we want you to be happy with each and every order, tell your friends, and shop with us again!
So if you are interested in an item but don't know if it is right for you or the right gift, shop PurelyConfidently with our simple PurelyPerfect refund guarantee.
* Does not include custom sized items or custom orders we have made for you
** If you decide for an exchange, the postage service will be at your own cost.