Skip to main content
FAQs

Visiting Our Alpaca Farm

BOOKING IS ESSENTIAL

Have more questions? Feel free to contact us directly at info@flyingalpaca.com. We’re happy to help!

Before visiting the farm

Question Icon
Do I need to book in advance?

Yes, all visits must be pre-booked to ensure a personalized experience for you and our alpacas.

Question Icon
What should I wear?

Comfortable, weather-appropriate clothing and sturdy footwear are recommended.

Question Icon
Is the farm suitable for young children?

Absolutely! Our experiences are family-friendly and perfect for children.

Question Icon
Can I feed the alpacas?

Yes, feeding our alpacas is a fun part of your visit! Feed is provided during the session.

Question Icon
Are the tours private?

Our experiences, except for the Lovers’ Experience, are shared with small groups. However, any experience can be made private for an additional fee. Just let us know in advance if you’d like to enjoy your visit exclusively!

Question Icon
What languages are tours offered in?

We conduct tours in English, French, and Italian, ensuring a warm welcome for international guests.

Question Icon
Is the farm wheelchair accessible?

While much of the farm is accessible, some areas have uneven terrain. Contact us ahead of time for assistance.

Question Icon
Can I bring my dog?

For the safety of the alpacas, we cannot allow dogs on the farm.

Question Icon
What if it rains?

Our tours proceed in most weather conditions, so bring a raincoat! Severe weather may lead to rescheduling.

Question Icon
Can I buy alpaca products?

Yes! Our alpaca shop offers unique, handmade alpaca wool items.

Question Icon
Are there restrooms available?

Unfortunately, we don’t have restrooms on-site. We recommend using the public facilities in Kilkee (5 minutes by car) or Kilrush (10 minutes by car) before arriving at the farm.

Question Icon
How long do the experiences last?

Experiences vary in length. Check your specific booking details for duration.

Question Icon
Can I take photos?

Definitely! Our alpacas are very photogenic, so bring your camera.

Question Icon
Can kids join the trek? What’s the minimum age?

Have more questions? Feel free to contact us directly at info@flyingalpaca.com. We’re happy to help! Children under 8 cannot participate in the treks, including in pushchairs or carriers. Kids aged 8 to 11 are welcome but must share the lead of an alpaca with one accompanying adult (ticket required for both). For younger children (7 and under), our Alpaca Meet and Greet Experience is a great alternative!

Question Icon
How long is the trek, and is it difficult?

The entire trek experience lasts about 1 hours, with 40 minutes dedicated to walking approximately 1 km. Alpacas are slow and steady walkers when haltered, making the trek relaxed and suitable for children aged 8 and up. For guests with mobility challenges, please contact us directly or the Meet and Greet Alpaca Experience offers a more accessible option.

Question Icon
Why is the price for one person charged as two?

Alpacas are social animals and need to walk in pairs or more. If you are booking for just one person, we charge for two slots to ensure your alpaca can walk alongside another. If you’d prefer to join a group, you’re welcome to book a session that already has other participants. This way, you can still enjoy the experience without walking alone!

I already have a booking:

Question Icon
I want to cancel my booking. Can I get a refund?

Yes, you can cancel and receive a full refund if you notify us at least 3 working days before your scheduled trek. Alternatively, you can put your trek on hold or reschedule for another date that suits you, subject to availability. Rescheduled and on-hold treks are always given priority.

Question Icon
I have a booking but need more information.

When you book a trek, all essential details are included in the confirmation email under the “Additional Information” section. Be sure to review this thoroughly. If you still have questions, feel free to reach out to us at info@flyingalpaca.com.

Question Icon
I need to reschedule my booking. How do I do this?

To reschedule your booking, simply email us at info@flyingalpaca.com with your booking details and preferred new date and time. Before requesting your rescheduled date(s), please check our current availability. We require at least 3 working days’ notice in advance to reschedule your trek free of charge.

Question Icon
Worried about the weather?

Don’t stress! Our alpaca experiences run in all weather conditions, except for storms or heavy rain. If the weather takes a turn for the worse and we need to postpone your booking, we will contact you in advance to reschedule. Rest assured, we’ll always do our best to ensure you have an enjoyable experience with our alpacas, rain or shine!

Question Icon
How to Add an Extra Person to Your Booking

If you’d like to add an extra person to your existing booking, you can easily do so directly through our website or by contacting us at info@flyingalpaca.com. We’ll be happy to assist with any adjustments to your reservation.

Shopping cart0
There are no products in the cart!
Continue shopping
0